‘Digital Eavesdropping’: Unilever Looks to Exploit Vaseline’s TikTok Moment.
Originally found over 150 years ago on a Pennsylvania oilfield, the simple jar of Vaseline may not seem like an clear candidate for online content feeds.
Yet the brand’s emergence as a viral TikTok topic has placed it at the forefront of an promotional upheaval, in which large companies are allocating substantial funds to content creators and putting fewer resources into promoting products in conventional outlets.
A Journey from Drilling to Digital
First created commercially in the 1870s by a chemist, Robert Cheeseborough, who noticed oil rig workers rubbing their skin with a residue from oil extraction. Today, a spree of content from users have recorded its extensive utilization in “practical tricks”.
It has been touted as a solution for polishing footwear or prolonging the scent of perfume, as well as a fix for squeaky doors. Its use has even extended to stop the scourge of crisp flavouring sticking to fingers.
Harnessing the Hype
Noticing its viral resurgence, strategists within the corporation boosted the tips by tasking their in-house experts with verification and sharing the findings with influencers.
Claims that Vaseline reduced the sting of chili on the mouth were confirmed. So too were ideas it could lengthen scent duration and restore leather handbags. Claims that it would whiten teeth or make eyelashes longer were disproven.
The ‘Social Listening’ Strategy
Billboards and TV ads would once have dominated Unilever’s advertising drive. However, this online trend has led decision-makers to dramatically increase investment in content creators.
This monitoring of online platforms to guide corporate planning has been dubbed “social listening”. Fernando Fernández, recently appointed, has stated the intention is to spend half of its colossal advertising budget on platform-based material.
Evolving With Audience Behavior
A leading Unilever executive, who is heading the digital initiative, said the company was simply adapting to new ways of engaging audiences. She said interacting online “without killing the party” was essential.
“What is the key to genuine brand integration? This has perpetually been our aim as brands, dating to when neighbors chatted over fences and discussing household products.
“The trend is shifting from a one-to-many model, where we would just transmit messages … Currently, it's countless discussions, various groups. The evolution of platform algorithms means that these communities feel niche, but they’re not.
“If you can make sure your brand is shared by users, mentioned by individuals, this builds credibility and connection. Influencers are vital for this. We’re really scaling this advocacy model.”
A Revolutionary Change in Media
The strategy reflects dramatic transformations occurring in how media is consumed, with the youth demographic spending more time on digital networks than television, magazines or radio.
This change is evidenced by drops in broadcast and newspaper ads. Across Britain, ad revenues for primary networks have fallen by more than £600m in real terms since 2019.
Influencer Marketing Expansion
This further signifies a blurring of media roles as large companies almost become production houses themselves, collaborating with hundreds of content creators to promote their goods.
Leon Harlow said: “Naturally, an exodus of attention from conventional channels and their time is increasingly on social platforms like Instagram, TikTok and YouTube than they are watching live TV or reading print.
“Numerous corporations inform us people trust recommendations from the personalities they subscribe to compared to commercial messages. That’s a consistent trend.”
He said brands could also save money by targeting content creators over expensive broadcast campaigns, which also enables easier content adjustment to see what works.
The approach is growing. Promotional expenditure on digital creator partnerships is rising at quadruple the rate than the media industry overall. Stateside, it has more than doubled since 2021 and is projected to reach substantial figures in 2025.
TV's Lasting Role
Despite the huge changes, experts said they believed broadcast ads retained significant importance to play, as broadcasters retained the power to drive countrywide discourse.
Sykes said: “One of the highest return-on-investment media opportunities is still events like the Super Bowl. It's not a matter of networks declaring: ‘We are no longer pertinent.’ It’s about who’s capturing attention … I think there’s 100% a place for them.”