The second-hand marketplace Members Share Frustration Over Size Changes
Shoppers are voicing their frustration after an update resulted in items being listed as the wrong size.
The popular resale platform has updated its measurement guidelines for women's and children's garments but did not contact all shoppers about the modification.
Digital Channels Reaction
Countless users and merchants are posting online saying Vinted listings now show a modified sizing category than originally posted because of the remapping.
The company said the revised method more closely matches comparable marketplaces.
The platform has recommended to examine their items and manually change the size where appropriate, resulting in member annoyance.
Sizing System Modifications
Earlier, the sizes had both a single numeric size and a letter, like S/8 or M/10.
The revised method features a letter with a size spectrum such as S/UK 8-10.
With some products, the measurements have been reclassified - like an L measurement used to be a 12 but is now a UK 16-18.
User Stories
Frankie Bridger, who produces content about larger sizing, explained the modification "makes transactions more difficult".
"Not many brands say XL is a 20-22," which is what Vinted now does.
Another user, from Glasgow, said garments she listed featuring size 14 markings were appearing on the platform as larger sizing 20-22.
"If buyers measuring 20-22 acquire them they may become frustrated," she said.
Necessary Adjustments
A different user, based in Derby, stated she felt frustrated because the modification necessitated personal updates the measurements for "each individual item".
"For me this is particularly frustrating, because of my ongoing medical condition and platform income has been essential for me since losing part of my income," she said.
Service Background
The platform boasts over 100 million members, with 18 million British users.
It has become a favored option compared to resale services such as eBay and Depop.
This is not the initial instance that an unexpected update within the service has received backlash: earlier, the platform withdrew an update to its shipping options due to shopper criticism.
